Imperial's Privacy Policy

Updated November 26, 2018

This privacy policy describes how Imperial Clinical Research Services, Inc. ("Imperial") collects and uses the personal information you provide on our websites:,,, and Imperial's primary mission is to increase awareness about, and facilitate participation in, clinical trials related to development of investigational drugs and therapies. Individuals entrust us with information of a personal and confidential nature, so we have adopted this Privacy Policy ("Policy") to inform you about our practices in collecting, using and protecting such information. The Policy explains in general terms how we seek to comply with data privacy laws and regulations, including, but not limited to, national laws.

Information Covered by this Policy

This Policy applies to any personally identifiable information about you ("Personal Information") that you may provide to Imperial when:

Information Collected and How We Use It

At various locations on our site, and during our business practice, we ask you for information that will allow us to provide you with information that is targeted specifically to you. We collect information in the following ways:

You will be asked to provide personal information if you are interested in (a) Downloading our online content; (b) Requesting communications regarding new blog postings (c) An employment opportunity at Imperial. An application made by you will require your resume or curriculum vitae to be submitted; or (d) Using a "Contact Us" form to request assistance with your enquiry. The type of personal information requested from you will be based on your area of interest and may include any or all of the following: your name, email address, business title, company name, address and contact numbers.

We will retain your information for as long as your account is active or as needed to provide you services. You may remove your information from our contact list by sending an email with "Unsubscribe" in the subject line to Please note that we may retain and use your information as necessary to comply with our legal obligations, when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order or similar legal process served on our website, resolve disputes, and enforce our agreements.

Information Sharing and Transfer

We will share your Personal Information with third parties only in the ways that are described in this privacy statement or unless you expressly opt in to such sharing.

Service Providers/Partners

We may provide your information with third-party service providers (e.g., freight and logistic providers), or data partners who are contractually bound to handle your information confidentially and are prohibited from disclosing your information to others.

Legal Notice

In certain situations, Imperial may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

We may also disclose your personal information as required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

When and How Imperial May Contact You

When you contact Imperial, you indicate your consent for Imperial to store your Personal Information in our database and contact by various means, including telephone, email, and postal mail. In addition, Imperial may contact you periodically when we have provided new functionality to our website, so that you may take advantage of the new services. If you receive a text message from us and would like to discontinue such messages, you may reply with the word "STOP." Providing a telephone number constitutes your consent for Imperial to contact you at that number for the purposes outlined in this Policy.


Imperial uses cookies, which are pieces of information that our web server sends to your computer when you access our website. Our Content Management System uses session cookies upon your arrival at our website to provide additional functionality. Imperial also uses Google Analytics to collect information about how many visitors we get, where they come from, and how they use our website. The results help us to improve the services offered.

By continuing your use of Imperial's website, you accept the use of cookies in accordance with the purposes described in this Notice. If you do not wish to accept the cookies, please do not use this website. You may manage cookies at any time through your browser settings. To find out how to manage cookies, visit then select "How to Control/Delete Cookies" and follow the instructions for your browser.

Social Media Widgets

Our website includes social media features, such as the Facebook Like button and widgets, such as the Share this button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.

Information Security

We maintain information security safeguards to protect your Personal Information. We protect any Personal Information you provide using encryption, and utilize firewalls to protect our computer network from hackers. We take reasonable steps designed to prevent unauthorized access, use and alteration of Personal Information, but cannot guarantee the security of such information.

When applicable, we require you to select a username and password. To minimize the chance that someone can guess your password, we require passwords with a minimum length of 8 characters, including numbers and upper and lower case letters. Please note that no method of transmission over the internet, or method of electronic storage, is 100 percent secure. Therefore, we cannot guarantee its absolute security.

Data Protection Laws

In jurisdictions with data protection laws, we will ensure that individuals can exercise all relevant informational rights regarding their Personal Information we process, including the rights of access and correction, to prevent direct marketing, block processing, and erase data.

Links to Third Party Sites

Our website includes links to other websites (including but not limited to Facebook and Twitter) whose privacy practices may differ from those of Imperial. If you submit personal information to any of those websites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.

Sale or Transfer of Corporate Assets

Imperial expressly reserves the right to transfer its database of information to another legal entity as part of any sale or merger of Imperial, Inc. with that entity. Any entity acquiring Imperial's data assets will do so with the express, written commitment to use the data only for authorized purposes, and only if the entity maintains a similar level of privacy and information security protection. You will be notified via email or notice on our website of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.

Inquiries, Complaints, and Requests to Exercise Rights

Imperial acknowledges the individual's right to access their personal data. All communications, queries, requests to exercise informational rights (e.g., access to data) or complaints should be addressed:

EU-US Privacy for EU Data Transferred into the US

Imperial participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. Imperial is committed to subjecting all personal data received from European Union (EU) member countries (including Iceland, Norway and Lichtenstein), in reliance on the Privacy Shield Framework, to the Framework's applicable principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce's Privacy Shield List:

Imperial is responsible for the processing of personal data it receives under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Imperial complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.
Imperial currently does not share data with non-agent third parties or permit that information to be used for purposes other than that for which it was provided. If that practice should change, we will update this policy accordingly and provide individuals with choice as to how their data is shared.
Pursuant to the Privacy Shield EU individuals have the right to access their personal data to inspect, correct, or delete inaccurate information. Individuals wishing to exercise this right may do so by the following means: With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Imperial is subject to the regulatory and enforcement powers of the U.S. Federal Trade Commission. In certain situations, Imperial may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

In compliance with the Privacy Shield Principles, Imperial commits to resolve complaints about our collection or use of your personal information. European Union individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Imperial utilizing one of the following methods: If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our independent dispute resolution mechanism, the BBB EU Privacy Shield, operated by the Council of Better Business Bureaus at for more information and to file a complaint.

Under certain conditions, more fully described on the Privacy Shield website, you may invoke binding arbitration before the Privacy Shield Panel when other dispute resolution procedures have been exhausted.

Changes to the Policy

We regularly review our Policy to ensure that it provides an appropriate level of protection for your Personal Information. From time to time, we may make changes to our Policy to keep it current with industry standards and as required by law. We will post the date of the most recent revisions on this page. Please check back here periodically to make sure that you are current and up to date on our Policy. Please keep in mind that your use of our website means that you accept our Privacy and Security Policy.